Furniture Village - Guildford

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4.4

( 8 reviews )

Furniture Stores, Mattresses $$

Open 10:00 AM - 08:00 PM See Hours

Ladymead Retail Park, Europa Park Rd, Guildford GU1 1AJ, United Kingdom +44 1483-304-242.0

Furniture Village - Guildford is a well-known retail chain that offers a wide range of furniture for living, dining, and bedrooms, as well as home accessories. Located in the Ladymead Retail Park in Guildford, United Kingdom, this furniture store provides customers with a convenient and enjoyable shopping experience. Whether you prefer to browse in-store, take advantage of in-store pick-up, or have your purchases delivered, Furniture Village - Guildford has you covered. The store is praised for its efficient service and knowledgeable staff, who are always ready to assist customers in making the perfect furniture choices. With beautiful products and great prices, Furniture Village - Guildford is a go-to destination for those in need of stylish and high-quality furniture for their homes.

Amenities and More

Service options
- Delivery
- In-store shopping
- In-store pick-up
Accessibility
- Wheelchair-accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments

Reviews

4.4/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Colleen ramey

March 22, 2024

We ordered a Tempur mattress and really didn’t get on with it. It was covered under the 60 night sleep guarantee luckily. It was delivered promptly and just been collected by 2 gentlemen who were exceptional! Lee R & Tom F. Collection was stress free. Now just waiting for the refund. I will definatly be Ordering from furniture village again,very impressed with the service we received.

Surfer rosa

March 22, 2024

When the choosing, tracking and delivery go this smoothly, I can only declare that this will be my first choice for my next furniture purchase. The salesman was very helpful and showed us the perfect sofa bed for a sensible price in the shop which we then ordered. It came around the time promised. We were notified by email and text in an extremely simple and clear format of our delivery date which we had to confirm or change. A text message 10 minutes before delivery alerted me and the two men were courteous, friendly and respectful of my house. They brought the sofa bed upstairs without touching any walls or parts of our stairs and assembled it in the room. Full marks for that. Another company (DFS) I'd used for a sofa purchase in the past were so awful that I'll never use them again. They didn't even have anything resembling an invoice for me to keep for my records (they offered to print one and post it to me - this is 2023!). A failed delivery (their fault) proved almost impossible to rearrange. Furniture Village have clearly thought carefully about how to manage their ordering and delivery process. Highly recommended.

Seth galentine

March 22, 2024

We knew which sofas we wanted but Iain made sure we were offered all the choices before ordering. He patiently answered all our questions with no pressure of sale. A very professional sales advisor. We look forward to welcoming our new furniture in a few weeks' time. Thank you! Jane & Matt Parsons

Angel briones

March 22, 2024

Sat in-store for over an hour waiting patiently to buy a sofa. None of the staff advised about the parking fine I would get for being instore for more than 3hrs. To illicit payment, one staff member advised me they would sort the fine out and I wont need to pay it which was a lie. Spoke to the Manager of the store as well who said he will try to assist and foot a portion of the fine, but once they received their money and the sofa was delivered I never heard from him again. I will never shop at this store again!

Vincent martinez

March 22, 2024

Great range of products. Absolutely huge store with a lot of stylish items to furnish you home. Below scores are out of 10 Customer Service 9 Presentation 10 Products 9.5 Location 10 Parking: Lots of parking available 🅿️ Overall 9.5

Lauren_mc3

March 22, 2024

Great service, everyone had a welcoming smile and were very helpful. John our sales assistant asked some questions what we were looking for, directed us to what we were interested in told us about the product and left us to it. He didn’t hover around us which can be annoying. When we made our choice John took all the details of our order in a very simple process on his iPad. Very efficient service and a credit to all the staff in the store. Definitely will be buying more stuff from Furniture Village.

Nicole

March 22, 2024

We went in to Furniture Village Guildford today to have a look at mattresses. James was extremely helpful and spent a lot of time with us explaining everything and giving us his advice without making us feel pressured into a sale. Fantastic customer service, made the whole experience very easy and we have gone away feeling confident in the decision we made. Would highly recommend.

Esther dean

March 22, 2024

Silver Sofa Searchers. Of course, we thought of Furniture Village instantly, having bought quality furniture there before and were fortunate to be looked after by a charming, knowledgeable and most helpful salesman called David (Davis). He …